Terms of Use

1. Acceptance and Eligibility

By using Vinyü you accept these Terms and our Privacy Policy. If you use the platform on behalf of an organization or project, you declare that you have authority to do so.

You must provide truthful information, keep your account secure, and use the service lawfully and respectfully. If you do not accept these Terms, do not use the platform.

2. Prior Information, Language, and Electronic Contracting

These Terms form part of a consumer adhesion contract when you use Vinyü as the end recipient of wellness services or digital content. They are published in Spanish and must be read alongside the commercial and pricing information displayed in each booking or purchase flow.

Before paying or booking, Vinyü must endeavor to give you clear access to the relevant conditions, the total price, the essential steps to complete the purchase, and reasonable means to correct data entry errors before the process closes, in accordance with Chilean Law No. 19,496 and the Electronic Commerce Regulation.

Merely visiting the site or app does not obligate you to contract. Acceptance must be unequivocal and is not inferred from silence.

3. What Vinyü Offers

Vinyü facilitates access to live classes, on-demand sessions, instructor profiles, bookings, a personal library, and related operational tools. Some features may vary over time, be at an early stage, or depend on third parties such as payment gateways, video services, or authentication providers.

While Vinyü remains in beta or pilot stage, certain features, integrations, texts, prices, content availability, confirmation mechanisms, or onboarding flows may be adjusted to improve stability, security, and compliance. That condition does not authorize disregarding payments already received, confirmed bookings, or consumers' legal rights.

Vinyü acts as a digital platform and coordination environment. The availability, focus, and quality of each experience may also depend on the instructor, the chosen schedule, your device status, and integrated third-party services.

4. Accounts, Access, and Security

• You may access with email and password or via enabled providers such as Google.
• You are responsible for activity that occurs on your account and for safeguarding your credentials.
• You must not share accounts, impersonate others, or attempt to access accounts, databases, rooms, or content without authorization.
• We may suspend or limit access when there is objective evidence of fraud, abuse, breach of these Terms, or security incidents, aiming to make the measure proportional to the risk and without affecting non-waivable consumer rights.

5. Wellness, Physical Safety, and Non-Medical Substitution

The classes, practices, and content available on Vinyü are oriented toward general wellness and do not substitute medical, psychological, physiotherapeutic, obstetric, or other professional diagnoses. Your participation is voluntary and at your own discretion.

Before undertaking a physical or breathing practice, assess whether it is appropriate for your condition, level, pregnancy, injuries, pain, or health history. If you feel dizziness, pain, shortness of breath, or discomfort, stop and seek professional guidance.

• You must follow the reasonable safety instructions of each session.
• You must not record, retransmit, or allow unauthorized third-party access to live classes or purchased content.

6. Bookings, Library, and Payments

When booking a class or purchasing access to content, you accept the stated price, the applicable currency, and the charges indicated before confirming. The price disclosed before closing the purchase must reflect the total amount payable, including applicable taxes and mandatory charges.

Payments may be processed by third parties such as MercadoPago.

Vinyü does not store full card data on its own servers. Approval, rejection, processing times, and anti-fraud measures also depend on the payment provider.

• A booking or purchase is considered completed when the system successfully confirms the corresponding access or payment.
• Refunds, cancellations, or adjustments may be evaluated based on the type of experience, the rules disclosed in the purchase flow, the booking status, and applicable law. No internal rule may suppress non-waivable consumer rights recognized by law.
• If a duplicate charge, technical error, or payment incident occurs, report it as soon as reasonably possible.

7. Right of Withdrawal and Cancellations

In contracts concluded through electronic means, consumers have the right of withdrawal in the cases and under the conditions provided by Article 3 bis of Law No. 19,496. For services, withdrawal may be exercised within 10 days of contracting and before the service is delivered, subject to legal exclusions duly disclosed in advance.

For services or digital content whose execution or access begins immediately after purchase, the right of withdrawal may be limited or not applicable once delivery begins, in accordance with the law and the information provided in the contracting flow. Vinyü's commercial cancellation or refund policies do not replace or reduce consumers' legal rights.

8. Rights and Duties of Instructors

If you use Vinyü as an instructor, you must provide authentic information, act in good faith, respect students, and ensure the safety of your sessions.

By accepting a confirmed booking from a student, you assume the civil obligation to deliver the service in the manner, schedule, and duration agreed (Chilean Civil Code, Art. 1545). The platform may request additional data for onboarding, payout, verification, or moderation.

• You must connect to the session at the agreed time and conduct it for at least 80% of the contracted duration.
• If you cannot attend, you must notify through platform channels as early as possible.
• You may not request or accept payments outside the systems enabled by Vinyü for sessions coordinated on the platform.
• Profile approval, badges, or verification statuses are at Vinyü's operational discretion and may be reviewed if we detect inconsistencies, substantiated complaints, or risks to the community.
• Vinyü may hold or review a session's payment while evaluating a substantiated breach claim. By accepting these Terms, you authorize Vinyü to act as your collection agent and to issue total or partial refunds on your behalf when applicable under these rules.
• A history of absences, incomplete sessions, or substantiated complaints may affect your verification status, visibility on the platform, or your ongoing relationship with Vinyü.

9. Rights and Duties of Students

As a student you have the right to receive the service in the manner, schedule, and duration agreed at the time of booking. If the instructor does not comply, you may request a refund or open a dispute through the platform, without prejudice to your rights under Law No. 19,496.

• You have the right to receive a session that starts on time and lasts for the contracted duration.
• You have the right to open a dispute if the instructor does not show up or ends the session before 80% of the agreed time.
• You have the right to request a total or proportional refund depending on the degree of non-performance, in accordance with these Terms and applicable law.
• You must connect to the session at the agreed time and remain in the video room for the contracted duration for the service to be considered complete.
• You must behave respectfully toward the instructor throughout the session.
• If you leave the session before 80% of the time without justified cause, you may not claim breach on the part of the instructor or request a refund on that basis.
• You must assess whether the practice is appropriate for your physical condition before booking. Responsibility for injuries arising from a practice unsuitable for your condition rests with you.

10. Session Completion and the 80% Rule

A session is considered completed when the instructor has delivered the service for at least 80% of the contracted time and the student has remained connected and active for at least 80% of that same period. This threshold defines whether the service was delivered as agreed for contractual purposes (Chilean Civil Code, Arts. 1545 and 1560).

Connection records, room logs, and entry and exit timestamps for both parties are the reference elements for determining completion. Vinyü may supplement this information with reasonable technical data available on the platform.

• Instructor present for 80% or more of contracted time: session completed. Payment released to instructor.
• Instructor present for between 1% and 79% of contracted time: session incomplete. Student may open a dispute (see Section 11).
• Instructor does not show up (0% presence): session not delivered. Student is entitled to a full refund.
• Student leaves before 80% of the time without justified cause and instructor had fulfilled their part: session is considered delivered. Payment released to instructor.
• In documented force majeure cases (power outage, health emergency), Vinyü may evaluate exceptions on a case-by-case basis with reasonable supporting evidence.

11. Disputes, Incomplete Sessions, and Refunds

Vinyü offers an internal dispute mechanism to resolve situations where the service was not delivered as agreed. This mechanism does not replace or limit consumer rights before SERNAC or any applicable legal actions.

• The student may open a dispute within 24 hours of the time the session was scheduled to begin, from the corresponding section of the platform or by writing to support.
• Vinyü will review available technical records (connection logs, timestamps, room history) to determine completion under the 80% rule.
• Instructor total absence: full refund of the amount paid.
• Session delivered between 50% and 79% of contracted time: proportional refund for the uncovered time.
• Session delivered for less than 50% of the time without justified cause: full refund.
• The resolution will be communicated by email within 5 business days of the dispute being opened.
• Vinyü's decisions are final within the internal mechanism, without prejudice to the consumer's right to approach SERNAC (www.sernac.cl) or the competent courts.
• The instructor may submit evidence or a response during the review period. The instructor's silence does not prevent the dispute from being resolved.
• The disputed payment will remain held until the dispute is resolved or the challenge period expires without a claim.

12. Live Rooms: Content, Privacy, and Encryption

Video rooms on Vinyü are private spaces between an instructor and a student. Vinyü does not have real-time visual monitoring systems for sessions and does not actively review their content — precisely to respect participants' privacy.

Vinyü is not responsible for the content that instructors or students share, say, or do inside a live session. Each participant is responsible for their conduct and their use of the room in accordance with these Terms and applicable law.

To mitigate abuse and fraud, Vinyü combines identity verification at onboarding, review of substantiated complaints, account suspension for prohibited conduct, and the dispute provisions in Section 11. The platform cannot, however, guarantee the behavior of individual users or substitute each participant's own judgment during a session.

• Video rooms are powered by Twilio. All communication between participants' devices and Twilio's infrastructure travels encrypted using DTLS and SRTP protocols.
• The room type used by Vinyü (Group Room) routes traffic through Twilio's media servers. This means the signal is encrypted in transit but is not strictly end-to-end encrypted: Twilio's servers handle the traffic for redistribution, without Vinyü intervening in that process.
• Vinyü does not store recordings of live sessions unless an explicitly enabled feature says otherwise. Unrecorded sessions do not generate persistent audio or video files in Vinyü's systems.
• For more detail on Twilio's media security, consult their official documentation at twilio.com/docs/video/media-security.
• If you experience or witness abusive, inappropriate, or illegal conduct in a session, you can report it to Vinyü's support email. The platform will evaluate the complaint based on available evidence.

13. Community, Reviews, and User Content

Vinyü seeks to sustain a wellness community where respect for others is an essential principle. This duty of care, dignified treatment, and respectful coexistence applies equally to instructors, students, applicants, moderators, and anyone else participating in the platform or in activities coordinated through it.

• You may publish reviews, comments, bios, or other content permitted by the app, provided it is truthful, respectful, and does not infringe third-party rights.
• All users must avoid harassment, humiliation, intimidation, non-consensual sexualization, discrimination, verbal violence, or any other form of mistreatment toward community members.
• Instructors must promote a safe and respectful environment during classes, communications, reviews, and coordination spaces. Students must maintain the same standard of respect toward those guiding or sharing the experience.
• Publishing harassment, threats, discrimination, spam, non-consensual pornography, false information, or content that infringes intellectual property or privacy is prohibited.
• We may moderate, hide, or delete content and restrict accounts if there is a breach, risk of harm, or legal requirement.

14. Intellectual Property

The Vinyü brand, its interface, texts, structure, visual elements, and associated software belong to Vinyü or its licensors. Content by instructors and third parties remains the property of their respective owners.

We grant you a limited, personal, non-exclusive, and revocable permission to use the platform in accordance with these Terms. You may not copy, distribute, resell, scrape, decompile, or commercially exploit the platform or its content outside expressly permitted uses.

15. Availability, Changes, and Third Parties

We aim to keep Vinyü available, but we do not guarantee continuous, error-free operation or compatibility with all devices, browsers, or connections. Some features depend on third-party services and may be affected by them.

We may introduce reasonable changes to features, content, payment methods, integrations, or operational conditions when necessary for technical, legal, security, or service improvement reasons. Such changes will not be interpreted as authority to nullify or arbitrarily modify obligations already assumed with respect to bookings, purchases, or consumers' legal rights.

16. Breaches, Support, and Liability

Vinyü will be responsible in accordance with the law for attributable breaches, false or incomplete commercial information, improper charges, failures in committed service delivery, or violations of applicable consumer rights.

Notwithstanding the foregoing, Vinyü assumes no therapeutic, medical, or clinical result obligations for wellness practices available on the platform. Nothing in these Terms may be interpreted as a consumer's advance waiver of their right to repair or compensation where recognized by law.

17. Applicable Law, Claims, and Non-Waiver of Rights

These Terms are interpreted under Chilean law. Any dispute shall be subject to the mechanisms and competent courts established by applicable law, without prejudice to consumers' right to file complaints with SERNAC or exercise applicable legal actions.

If any clause of these Terms is deemed invalid, abusive, or ineffective, this shall not affect the validity of the rest of the document to the extent compatible with the law. Rights recognized by Chilean consumer protection and personal data law are non-waivable.

18. Provider Identification and Data Required for Production Version

For a fully robust production version of these Terms, Vinyü must publicly display its complete identification as provider or operator, including legal name or trade name, tax ID (RUT), address, and effective contact and complaint channels, in line with Law No. 19,496 and the Electronic Commerce Regulation.

Until that corporate or tax identification is publicly disclosed, this document serves a basic contractual and guidance function and must be supplemented before a definitive commercial launch.

19. Termination and Contact

You may stop using Vinyü at any time. We may suspend or terminate access if there is a breach of these Terms, abusive use, fraud, risk to the community, or operational or legal necessity.

If you have questions about these Terms, bookings, payments, privacy, or your account use, you can write to us at the email address shown on this page.